American Express is cutting thousands of employees as the leading credit card company prepares for artificial intelligence to take over more of its internal processes. Amex is eliminating 5% of its global workforce and taking a $336 million restructuring charge, CEO Stephen Squeri told analysts Friday on the company’s third-quarter earnings call. The firm had almost 77,000 employees at the end of 2025. More details:

American Express is reducing its global workforce by about 5% as it prepares to use artificial intelligence to take over more of its internal processes, according to the reported headline. The move reflects a cost-efficiency transmission channel: labor is typically a large share of a financial company's operating expenses, so headcount reductions tied to automation can lift margins and offset pressure on revenue growth without requiring changes to lending or spending volumes. Investors in large payments and card issuers would be most sensitive to whether these savings flow through to earnings, while the AI-linked names in the basket may see sentiment support from evidence of enterprise adoption translating into operating results. Traders should watch the company's next earnings report for any disclosure of restructuring charges, expected savings, and updated expense guidance, since those figures will show whether the job cuts materially change the cost base.

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